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Coming SoonFrequently Asked Questions
How do I share my donation page?
Go to your Dashboard and click the 'Share Page' button. You can copy your unique link or download a QR code to share with supporters.
Are donations tax-deductible?
If your organization is a registered 501(c)(3) or registered Canadian charity, donations are tax-deductible. Make sure to enable this in Organization Settings and provide your EIN or charity registration number.
How do I create a fundraising campaign?
Navigate to Events in the sidebar, click 'New Event', and set your campaign name, goal amount, and end date. Each campaign gets its own shareable link.
When do donors receive receipts?
Donors receive an email receipt immediately after their payment is confirmed. You can customize the thank-you message in Organization Settings.
How do I export my donor data?
Go to the Donors page and click the 'Export' button. Your donor list will be downloaded as a CSV file that you can open in Excel or Google Sheets.
Can donors set up recurring donations?
Yes! On your donation page, donors can choose between one-time and monthly giving. Monthly donors are charged automatically each month.
How do I cancel a recurring donation?
Currently, donors can contact you directly to cancel. We're working on a self-service portal. You can also manage subscriptions through your Stripe dashboard.
What payment methods are supported?
We support all major credit and debit cards through Stripe. Apple Pay and Google Pay are also available for donors on supported devices.
Still need help?
Our support team is here to assist you